DayBreak Terms & Conditions

DayBreak Terms & Conditions

All bookings are made subject to the following Terms & Conditions; they are listed in alphabetical order below. 
​Admissions - All Admission is included where stated using the tick symbol in the brochure. Passengers who are members of both the National Trust &/Or English Heritage will be entitled to the entry fee discounted from their DayBreak where applicable on the understanding they bring their membership card with them on the date of travel. The card will be required for proof of membership. We can not be held responsible for an admission charge being incurred where the membership card is not produced. 

Alcohol - Strictly NOT ALLOWED to be consumed on board any company vehicle. 

Cancellation by us - Customers will be notified no later than 14 days prior to the departure date. When this occurs a full refund is offered, or your booking may be transferred onto another one later in the calendar year - This choice is at the customers discretion. 

Cancellation by you - Cancellations are subject to the following charges... 
(DayBreaks) 
30 days or more before Departure - Full Refund offered. 
7-14 days before Departure - 50% Refund offered. 
Under 7 Days before Departure - No Refund Offered. (Any refund offered depending on circumstances of the cancellation, will be at the discretion of company director Matthew Wright). If admission is included within the price this will not be included within the refund, unless as a company we can agree with the supplier. 

Child Fares - Child fares apply to all those between the ages of 2 and 15. Passengers at the age of 16 or over will be required to pay an adult fare. Any passengers under the age of 2 and therefore unable to occupy a seat (travelling on another passengers lap) will not be required to pay. All children must be accompanied by a fare paying adult. 
Concessions - Concessionary Fares apply to those at the age of 60 or over.

Complaints - All complaints should be made via email to office@ptsgroup-norfolk.com or in writing to Company Director, Matthew Wright at Unit 10, Tilia Business Park, Tunstead Road, Hoveton, Norfolk, NR12 8QN. 

Departure Time - Passengers are asked to be at their departure point at least 10 minutes before the coach is due to depart. Drivers are advised to wait FIVE minutes past this time only, and are also issued with all passengers contact telephone numbers. No refunds will be offered should the customer fail to be at their allocated departure point on time. 
For the Return Journey - All passengers will be given a time by the driver. Passengers MUST be back at the Pick Up Point by this time, as a company, we will not be held accountable should you fail to meet this request by the driver. If any additional travel costs are incurred these will NOT be paid for by us. 

Disabilities - Wherever possible we will accommodate any passengers with disabilities additional needs; if you require further assistance please advise us at the time of booking. ​

Group Discounts - For every 10 passengers travelling - One will travel FREE. Any additional discounts are offered at the discrection of company director Matthew Wright. 

Incomplete DayBreak - Should the DayBreak have to be curtailed due to mechanical failure of any company vehicle, or any passenger/driver being taken ill any refunds/compensation will be at the discretion of company director Matthew Wright; this will not be compulsory. 

Late Arrival of Coach - All times are given as a guide - This relates to the Pick Up Time, Arrival time at the Destination & Return time to your Drop Off Point. If for any reason these times vary considerably no compensation will be offered or given. 
Lost Property - All lost property will be kept at our headquarters at Hoveton for ONE MONTH, after this it will be disposed of unless by prior arrangement. 

Luggage/Items Purchased - All luggage placed in the hold underneath the coach and in the luggage racks above the passengers heads is done so at the owners risk. Any damage to property lies solely the responsibility of the items owner. 

Pick Up Route - Depending on passengers numbers and their location we may alter the Pick Up Route slightly before your departure date. We will telephone you to advise of any changes, and will offer no remuneration should you chose not to travel as a result. Departure times are also given as a guide and drivers reserve the right to drop off in a different order should they deem necessary. This will be liased through the office, and they will make the final decision. Any queries relating to this should be directed to the company director, Matthew Wright and not your driver on that day. 

Seat Numbers - When using a different vehicle with a different seating configuration the numbers can change slightly. Wrights Coaches reserve the right to alter your seat number without warning should operational needs require. We will endeavour to keep this to a minimum.

Smoking - Strictly NOT ALLOWED whilst on board any company vehicle (This includes the use of vapes too!) 

Timings - All timings remain approximate depending on traffic condition etc. No compensation will be given should you receive less time at your destination as a result. 

Vehicle Used - Wrights Coaches reserve the right to use a smaller vehicle should passenger numbers be lower than anticipated. Any change in seat numbers, or other changes incurred by the customer will be deemed satisfactory and Wrights Coaches will not offer any compensation for this. 

At the time of booking your contract is with PTS Group (Norfolk) Ltd T/A Wrights Coaches. 
Company Number: 10326324. Registered in England & Wales. VAT Registration Number: 280235422 
- From the point of booking your contract is with PTS Group (Norfolk) Ltd - 
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